Panopto systems and data have not been affected by this incident. Our platform operates independently, and we have no indication that any Panopto customer data has been compromised.

We understand this is an unsettling situation for many of you, and we want to support you in any way we can. If you are concerned about the connection between Canvas and Panopto and would like to temporarily disconnect the integration until this situation is resolved, you can do so by following these steps:

1. Log in to Panopto using an administrator account
2. Navigate to Identity Providers in your settings
3. Click edit next to your Canvas IDP
4. Clear the Admin Token, Client ID, and Client Secret fields

Please note: Removing these credentials will break the Canvas–Panopto integration, meaning users will no longer be able to log in to Panopto through Canvas. Before taking this step, please ensure that administrators and key users have an alternative way to access Panopto so the integration can be restored when you are ready.

To re-enable the integration, you can follow the guide found here: How to Set Up the Canvas Integration for LTI 1.3.

We will continue to monitor the situation closely and will provide updates as new information becomes available. The security and trust of our customers is our top priority, and we are here to help.

If you have questions or need assistance, please reach out to our support team at support@panopto.com.

— The Panopto Team

Panopto's North American offices will be closed on Thursday, June 19, 2025, in observance of Juneteenth. As a result, our scheduled Weekly Q&A Office Hours at 1pm EDT this Thursday will be unavailable.

An upcoming downtime is scheduled for April 12th, 2025, at 10:00 PM (EDT)/7:00 PM (PDT), for approximately three hours. 

During this window, we will implement Database High Availability to improve our overall uptime and fault tolerance.  Note: This High Availability implementation has already been completed in AP, AU, CA, and JP.

Edit: The times in this post were updated to 10:00 PM (EDT)/7:00 PM (PDT)

Our new Customer Office Hours schedule has now been posted to the Training section of our Support site. 

You can register for our February session here: Wed, Feb 12, 2025, 11:00 AM - 12:00 PM EST

We look forward to seeing you there!

Weekly Q&A (Office Hours)
The upcoming North America Office Hours scheduled for December 26th and January 2nd, are being cancelled due to the Christmas & New Year Holidays.

Happy Holidays!

You can register for our December session here:

• Topic: December Customer Office Hours
• Wed, Dec 11, 2024, 11:00 AM - 12:00 PM EST

We look forward to seeing you there!

You can register for our August session here:

• Topic: August Customer Office Hours
  Wed, Aug 21, 2024, 11:00 AM - 12:00 PM EDT

We look forward to seeing you there!

• February 21st from 11 AM to Noon (EST): Register for this event here
• March 20th from 11 AM to Noon (EST): Register for this event here

We look forward to seeing you!

You can register for this event on the Webinars section of the Support site: https://support.panopto.com/s/webinars.

The next meeting will be on October 18th at 11am EST.

If you have any issues or questions that need immediate attention, please reach out to Customer Success (success@panopto.com) or Panopto Support, or feel free to post questions in the forum so that we may assist you.

If you have any issues or questions that need immediate attention, please reach out to Customer Success (success@panopto.com) or Panopto Support, or feel free to post questions in the forum so that we may assist you.