Our primary interest is student views, but it appears the current reporting includes views from all users with access to the video. If role-based filtering or reporting is not currently available, how are other institutions identifying student-only viewership?

We would appreciate any guidance or best practices from the community.

Update: We learned that views are currently recorded regardless of user role, and the statistics do not indicate whether the user was a Viewer, Creator, Videographer, or Administrator. A feature request has been submitted (FR-2008) to add role-based reporting and filtering options.

The many professors using different browsers is what is getting me, but I want to make sure I'm telling the professors the correct thing to do to fix it.

Thank you!

According to last night's email, this problem has been resolved by Panopto as of last Friday, but we are still experiencing it and getting zero feedback on the ticket. Are we alone here, or are there other schools also having this issue? Thanks!

1. Cannot disable the grade by % viewed option. We did not want to enable this feature because of the 3-hour delay of grade syncing. There's an option for support which says "allow grade by % viewed", so left this unchecked. However, it turned out that disabling this option also stopped the grad sync for quiz grades. Support acknowledged this was a bug but provided no solution or eta. We had no choice but enabling the % option so our quizzes can be synced.
2. Assignment title overwritten. With 1.3 in Canvas, after you choose a video to embed as an assignment, the title of the assignment would be overwritten by the video title, and you'd have to manually change it back to the actual title you want.

LMS integration is crucial so we hope the tech team can treat these issues with a higher priority.

Is there an easier way to not have the quizzes pop up in the timeline without the added steps?

It’s common that students accidentally choose the wrong assignment folder for uploading their video assignments. Often, they choose what's at the top for course selection, without don’t scroll down to find their course. 

What’s puzzling: 

1. The student had the option to upload to a Master course.
2. The student is not enrolled in the Master course.

The question is, why did students have permission to upload to the Master where they are NOT enrolled in?

Could the loophole be in how the course is copied? Master course permissions are extended to copies all the way back to 2017 (screenshot doesn’t show); however, that’s for “viewing” access, not for uploading.

Additionally, I discovered in the assignments folder videos that go back to 2020. Uff!

Any thoughts?

We have informed them they must 1) click the link to the video from the Canvas assignment, and 2) that the points may take multiple hours to appear. However, the issues persist for random students over many weeks.

I'm surprised there is no way to report a bug like this as a basic member - thus I'm opening this question with the hopes that it's the correct format for reporting an issue.

Here's what I observed (and I'm fluent in Spanish).

1. Captions are partially translated here and there. Mostly, not translated.
2. Translations are irrational, even when language is spoken clearly.
3. Translation can generate profanity where none spoken.

Here's the Captions transcription:

This was a bit concerning, and I was relieved to have caught this.

If you use the ASR captions translation feature, with caution, especially if you are not fluent in the language. Professional translations might be more appriate.

@Caitlin McCabe - have translations been tested for accuracy and reliability?

Thank you?

Use Case: Faculty assign two types of Canvas assignments with video: in Discussions and in Assignments. Both require different permissions.

What I need: automatically Provision Panopto Assignment folder ->

1. Sub folder -> Video Assignments ; Permissions: Restricted (viewable by person submitting and teacher)
2. Sub folder -> Discussions ; Permissions: everyone enrolled in the course.

@Caitlin McCabe - Any suggestions?

We/Panopto administrators have attempted to troubleshoot a technical difficulty that a student is having within a Canvas course. The student received an error message that reads, "We’re currently experiencing technical difficulties" (a screenshot attached). We have explored multiple avenues to work around this problem, including adding the student to the Panopto class folder and granting them view permission. However, despite our efforts, the error message persists and only affects this particular student.

We want to hear any other ideas you have that could help us figure out what is causing this issue. Any thoughts or input would be appreciated. 

Thank you,

Grace

Keith Gumery

Temple University

We are working with support through a change that happened with the Jan 8 change (we think?) that led to our Course Copy getting turned off in the identity provider settings.

As a result of this, we're moving up our plans to enable and test Course Copy v2 in our production environment. I did a brief write-up this morning working through the options. Here is what I came to and shared out with our campus team:

======================================================

Recommendation

I’m inclined to recommend the following:

1. Continue leaving “copy Zoom” and “copy Scheduled Recording” to FALSE
2. Keep auto provisioning to TRUE
3. Enable “Manual Copy”

I would then recommend that we:

1. Create a list of testing questions. I have some. 
2. Update KB documentation accordingly. I’ll personally oversee what goes into services.dartmouth.edu in consultation with Tammie and Oleg. 
3. Test our own use cases across respective areas and report our observations, issues, and concerns. 

My rationale:

• I feel this way because we ultimately need to test this in production to actually understand how it behaves.
• Manual at first glance gives us the most combination of expected behaviors and control.
• Can turn that on first and test (and document).
  • If we like it, leave it on.
  • If it doesn’t work – we can then do “Auto”
• Seems fairly low risk because people don’t realize that you can copy in Panopto to begin with. If they’re linking with deep linking it already works.
• I’ve heard zero complaints from anyone about this.

My Analysis of The Options

I updated my analysis to include what I’ve learned from support and others. We ended up picking "Manual" for the time being.

Auto CCv2

Benefits 

• If performed correctly, it happens automatically. 
• Creates a Panopto folder of materials for the course from the past course folder.
• Auto excludes the option to copy zoom recordings and scheduled recordings.
• Best from a compliance standpoint.
• Updates deep links to new reference copies (if in that source course folder)
• Updates all sessions found in original course folder to be reference copies

Drawbacks:

• Risk of Canvas Course Copy interfering
• Which course does it pair?
  • What happens if multiple imports are logged?
• Happens mysteriously in the background as soon as they click through the Panopto Video link on the left nav in Canvas.
• Would need to disable auto provisioning of folders to work.

Questions 

• Which “copy” does it pick if someone has imported from multiple courses in the Canvas Course Copy?

Manual CCv2

Benefits

• User controls when and how the course copy occurs. 
• Doesn’t impact accessibility of existing deep links. Links are updated to new reference copy upon the copy operation. - need to verify
• See below. Will still test
• We can keep Auto Provision Folders set to TRUE
• Updates all “copies” (found in original course folder) to be reference copies

Unsure

• Users are prompted to include Zoom and Scheduled Recordings in settings.
• Not sure if this is good or bad. Might help with edge cases.
• Someone might choose to just check off all of the options

Questions 

• Do deep links update to new reference copies? Docs are unclear
• If outside the course folder, they do not.

CC v1 (past default)

• In my mind this is a non-starter. The risk of students gaining access to past student identities, participation, etc. – brings back something we didn’t like in the past version and something we wouldn’t want to continue.
• Deep links would point to the original

Off

This is what’s currently on if we do nothing.

• I believe that it would allow for the creation of a Panopto course folder, but nothing would be copied short of doing a manual bulk copy of the folder contents from one folder to the next.
• Deep links would still work and be linked to the original.
• It wouldn’t update the deep link embeds to new reference copies. At that point the problem is similar to Course Copy v1 with lacking a clean copy for the new course.

========================================================

If you are interested in some of my testing results once we enable it -- or have specific things you're thinking about, I'll attempt to incorporate it and share it out.

I'm also glad to share our documentation if that's helpful.

Thanks!

Adam

• Have you adopted new Course Copy? Finding issues?
• Are you currently testing it? Finding issues?
• How are you planning to roll it out eventually?
• Do you have auto folder provisioning via Canvas? We do and that seems to be a potential issue with this.
• Do you have the option disabled for copying Zoom and Scheduled Recordings disabled from copies?
• If you have adopted it -- is it better, worse, or indifferent?

Feel free to reply in line here with copy and paste!

We have been trying to leverage the "Panopto Button" within Canvas to add videos using the LTI, rather than iframe.

We've noticed that when courses are exported and shared to the other instance, all of the Panopto links added this way seem to break. Assuming we want to leverage the LTI, has anyone found a way to share courses across Canvas instances without re-doing every Panopto link.

Thank you in advance.

Sometimes faculty decide to change the size of the embedded video in Canvas. For some, deleting and re-embedding the video is a huge task. Are there any other options?

We noticed that some of our latest webcasts fail to convert to on-demand. We use an encoder (Epiphan) for capturing and encoding the video and we use Panopto in Canvas. We have been using it without any problems so far but since 1 of March 2021 all the webcasts seem to fail converting. Here below a screenshot that show how it looks:

Does anyone know what might be causing this?

From Student- "It says that my browser is not accepting cookies, however, I checked the safari settings and my laptop does accept cookies and the program is still not working."

Are there known issues we need to know with safari?

Based on this, I have to questions. In this Canvas/Panopto community:

• Do you use term provisioning? How much of a pain is it if you do?
• Do you have sub-account provisioning?
• Oh and how often do you run the bulk processing of course creations in Panopto? How have you systematized that in your environment?

This might be a feature request.

Not sure if this is a bug or an expected behavior but thought I would mention it.

Thank you.