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Question: User total count does not equal paginated listed users

Hello Panopto Devs-

We are trying to list all users from our test environment through the API

Here is the ListUsers request we are making without using the 'sortby' input parameter.before I ran with 'sortKey' Email

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:tem="http://tempuri.org/" xmlns:pan="http://schemas.datacontract.org/2004/07/Panopto.Server.Services.PublicAPI.V40">   <soapenv:Header/>   <soapenv:Body>      <tem:ListUsers>         <tem:auth>            <pan:Password>REMOVED</pan:Password>            <pan:UserKey>REMOVED</pan:UserKey>         </tem:auth>         <tem:parameters>            <pan:Pagination>               <pan:MaxNumberResults>250</pan:MaxNumberResults>               <pan:PageNumber>1</pan:PageNumber>            </pan:Pagination>            </tem:parameters>      </tem:ListUsers>   </soapenv:Body> </soapenv:Envelope>

page number 1 with 250 Max number results :the response has total 250

page number 2 with the same max 250 input: the response got the total 250

page number 3 with the same max 250 input: the response got the total 250

page number 4 with the same max 250 input: the response got the total 231

page number 4 with the same max 250 input: the response no users

ISSUE: with the total above we are getting only 981 records

but <a:TotalResultCount>1247</a:TotalResultCount> in the response

Can you assist?


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    Joe MalmstenJoe Malmsten Panopto Employee

    Hi Janelle,

    Thank you for bringing this to our attention. Would you be able to have your POC open a support ticket for this issue so that we can investigate it further?

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    I think you need to start at page 0. It still means you're off, but being off by 16 is better than 266!

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    Is it possible that the 16 are special users, like the panoptosupport users that get left behind?

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