Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

Analytics Bug

What is the impact of this issue?

We have discovered a regression with analytics reporting for videos that are optimized for single-stream viewing (previously known as Archival Viewing) that fails to display viewing data for these videos in the Panopto analytics UI.

When will this issue be resolved?

We will ship a fix on October 1, 2021, to ensure all viewing data is accurately recorded going forward.  We will be repairing impacted sessions to display accurate viewing analytics in the next week.

How do I mitigate the issue?

No action is needed on your part - Panopto will be restoring all impacted analytics in the next week and will update this post once that work is completed.


  • Options
    Bill WolfBill Wolf Panopto Employee

    The issue causing the loss of viewing statistics on videos that have been optimized for single stream viewing has been repaired on all Panopto cloud environments. We will update this thread again after all affected viewing data has been recovered.

  • Options
    Bill WolfBill Wolf Panopto Employee

    All affected viewing data has been recovered. Please contact Panopto Support if you need any further assistance.

Sign In or Register to comment.