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Remote Recorder heartbeat (decrease time it takes to start a AdHoc recording)
We need to be able to decrease the time (Syncing) it takes for a Remote Recorder to start after a recording is initiated by API or from the Panopto Remote Recorders Page. Currently it can take from 15 seconds to 3+ minutes after a recording is initialized, untill the recording actually starts on a RemoteRecorder. The time depends on how long since the last time the recorder was used.
From what we can find the default settings currently is as follows: Caffeinated (in active use) -> Awake (near active use or just after active use) -> Napping (wont or hasn't been used in a while; ping times 60s) -> Deep Sleep (hasn't been used in over 2 weeks, ping times 300s*)
As an example we have just released a Crestron integration where Teachers can scan their Access cards on a RFID reader (Mifare) on the lectern, choose a Panopto folder and then start a AdHoc/Live session in Panopto. In this case we optimally would like the recorder to start within 5 seconds, and never over 10. Currently it can take 3+ minutes before the recording starts, but then the teacher has already tried to restart the system sevral times ;)
Please consider to have a more "Live" connection with the RemoteRecorders, so that we can have a more professional experience for the teachers :) We also want to use this integration in our Recording studio, but the Panopto recordings have to start much faster than they currently do.