Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

Unable to authenticate the user error using SOAP API calls

edited June 2022 in API

Hi, I am using the SOAP API and calling the UserManagementStub.listUsers(), SessionManagementStub.addFolder(), SessionManagementStub.getPersonalFolderForUser() methods. In all 3 cases the response is an error: "Unable to authenticate the user."

The username and password being sent in ApplicationInfo is for an Administrator Systems role.

When I call SessionManagementStub.getFoldersById() I get the error message "The current user does not have access to call this method."

Not sure what I am doing wrong. Any suggestions on how to fix these SOAP API errors?




  • Options
    Joe MalmstenJoe Malmsten Panopto Employee


    Could you please have your PoC open a support ticket with us? I think this issue may require us to ask for user specific information and I would not want to have that posted on a public forum.


    Joe Malmsten

Sign In or Register to comment.