How do admins handle disputes from students about their Panopto viewing statistics?
At UNLV, we've had a recent uptick of students who say they watched certain Panopto videos they were assigned to watch. We have instructors who are assigning grades to students based on how much of the videos they watch. However, instructors are assigning them grades of "0" because the statistics are showing that they didn't watch or complete them.
We haven't been able to replicate any disputes yet, though. No matter what device we use, or how we watch the same content the students are asked to watch, Panopto logs our number of views and minutes delivered perfectly.
Does anyone in higher ed have a blanket type response for these cases, or specific information you ask from the students to supplement their dispute? We've basically said "your instructor has the same stats we do, so it's up to them to interpret the stats and assign you a grade".
Also, can anyone from Panopto speak to the accuracy of the analytics? We feel like a lot of our students are trying to say "I watched it" to their instructor ,(even though the stats say they didn't), and then they call IT to see if they get a different answer. Kind of like asking mom for ice cream and, if she says no, going right to dad. :) Thank you all for any feedback and help!!
Andy Borts, Senior Instructional Technology Support Specialist, UNLV