Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

Why are captions displayed twice?

A faculty member I have been working with has uploaded some videos into her panopto folder in Canvas. I was helping her embed her videos onto a page. When playing the videos, she noticed that captions were being displayed twice, once in the video and again kind of off to the side (see below screen capture). However, when I went to view these videos in her course, I did not experience this. I had to ask her to send me screen captures so that I could see it for myself. We also checked the student view, and she was still experiencing these instances of captioning. I cannot seem to figure out why. Could the problem be that the video was uploaded already having captions?


Best Answer


  • Options


    I just submitted a ticket as we are seeing strange chacters inserted when editing captions. These characters don't appear in the full Panopto player but are present in the editor and when viewing the embedded video.

  • Options

    @Michael Espey I just turned the live captions on in my Google Chrome and that replicated what was happening. Thank you so much for helping me figure this out. :)

Sign In or Register to comment.