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Accuracy of Completion Reporting

I use Panopto with Blackboard. When students ask about grades or suggestions for studying, the first thing I do is check their stats on User Completion for the lecture videos. I want to ensure they're doing the work before I make suggestions. I've had several students say that these stats are not accurate. Someplace else on this forum, another user said that they had confirmation from Panopto that the Completion stats are not accurate for users on older versions of Safari or Chrome.

So, is this true? Because I know of at least one faculty who is assigning extra credit based on completion (promise it isn't me). If Panopto is not providing accurate stats, then this needs to be in the documentation so faculty don't use it as part of their grading.

If it is true, is there a timeline on resolution?

Thanks for your time.


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