Notification of an issue affecting completion percentage in statistics dashboards
Hello - We want to let you know about an issue affecting the completion percentage in statistics dashboards.
What is the issue?
The Percent Completed column in Panopto’s statistics dashboards is not being calculated for all views. We found that approximately 1% of all views are affected as of last year. No data was permanently lost as a result of this.
Which versions of Panopto are affected?
All Panopto Cloud versions are affected.
How do I tell if this affects me?
The completion percentage will be blank for users with qualified viewing data. See section 2.5.c of our Session Statistics article for more information about how the field is calculated.
How do I mitigate the issue?
In most cases, “minutes delivered” can be compared against the video length to estimate the completion percentage. Additionally, the Viewer Engagement report contains the raw data that can be used to determine the completion percentage.
When will this be resolved?
We are actively working on a mitigation strategy to ensure that completion percentages are accurate no later than one week after a user has viewed a given video. We expect to introduce this mitigation within the next week. The full repair is currently expected to be released by the end of February.
For any questions, please contact Panopto Support online at support.panopto.com.