Notification of an issue affecting completion percentage in statistics dashboards
Bill Wolf
Panopto Employee
Hello - We want to let you know about an issue affecting the completion percentage in statistics dashboards.
What is the issue?
The Percent Completed column in Panopto’s statistics dashboards is not being calculated for all views. We found that approximately 1% of all views are affected as of last year. No data was permanently lost as a result of this.
Which versions of Panopto are affected?
All Panopto Cloud versions are affected.
How do I tell if this affects me?
The completion percentage will be blank for users with qualified viewing data. See section 2.5.c of our Session Statistics article for more information about how the field is calculated.
How do I mitigate the issue?
In most cases, “minutes delivered” can be compared against the video length to estimate the completion percentage. Additionally, the Viewer Engagement report contains the raw data that can be used to determine the completion percentage.
When will this be resolved?
We are actively working on a mitigation strategy to ensure that completion percentages are accurate no later than one week after a user has viewed a given video. We expect to introduce this mitigation within the next week. The full repair is currently expected to be released by the end of February.
For any questions, please contact Panopto Support online at support.panopto.com.
Best Answer
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Bill Wolf
Panopto Employee
Our engineers have confirmed that the impacted completion percentage data has been repaired and the root cause has been resolved. Please contact Panopto Support with any questions.
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Answers
The mitigation has been delayed unexpectedly. We plan to have the mitigation deployed and correct all impacted data by February 17, 2023.
Completion percentages have been repaired and are accurate up to 24 hours in the following environments:
Approximately 75% of the affected data in the NA Cloud has been repaired and we expect it to reach the same level of accuracy as the other environments by February 24th.
The issue is now mitigated in all environments. All incomplete completion percentage data is being automatically recalculated on a nightly basis. We are still investigating the root cause and will provide another update within the next week.
We apologize for the delayed update and resolution. The root cause is still being investigated and we will provide another update by April 7th.
We are continuing to investigate the root cause of the issue and will provide another status update by April 24th.
We are continuing to investigate the root cause of the issue and will provide another status update by the end of May.
Additional logging has been added to aid in identifying the root cause of this issue. The next status update will be posted by June 30, 2023.
Panopto developers have implemented and analyzed the additional logging. Based on the data gathered, the underlying issue may be fixed. One additional update to the logging is needed to confirm this is the case or to inform our next steps. Additional details will be provided by July 20.