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Notification of issue affecting Remote Recorder Usage report

Bill WolfBill Wolf Panopto Employee

Hello - We want to let you know about an issue with the Remote Recorder Usage report.

What is the issue?

The Remote Recorder Usage report omits results for videos recorded with Epiphan and Extron Remote Recorders.

Which versions of Panopto are affected?

All Panopto Clouds are affected.

How do I tell if this affects me?

This affects all customers who run the Remote Recorder Usage report and have recorded videos with Epiphan or Extron Remote Recorders.

How do I mitigate the issue?

Contact Panopto Support to request the Remote Recorder Usage report.

When will this be resolved?

We plan to resolve this for all Panopto Clouds with our 13.15 release by March 10th, 2023.

For any questions, please contact Panopto Support online at support.panopto.com.

Best Answer

  • Options
    Bill WolfBill Wolf Panopto Employee
    Answer ✓

    This issue has been resolved in all Panopto Cloud environments.


  • Options
    Bill WolfBill Wolf Panopto Employee

    The resolution for this issue has been postponed and we will provide another status update by March 17th. We apologize for the delay and any inconvenience that this has caused.

  • Options
    Bill WolfBill Wolf Panopto Employee

    We are planning to resolve this issue by March 24th. 

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