Notification of an issue affecting audio capture for some Remote Recorders on Windows 11 Update 22H2
Hello - We want to let you know about an issue affecting audio capture for some Remote Recorders on Windows 11 Update 22H2
What is the issue?
Remote recorders running on Windows 11 22H2 may fail to record audio under certain conditions. Specifically, if the computer is rebooted audio may not be recorded until a user logs into the computer.
In this scenario the audio histogram in the Remote Recorder preview screen may also be misleading. To verify audio will be captured Panopto recommends using the Live Audio Monitoring feature or recording a short session.
Which versions of Panopto are affected?
Remote Recorder version 12.x
How do I tell if this affects me?
Any customers who have Remote Recorder machines running Windows 11 22H2 with Realtek audio hardware/drivers. Other hardware may be affected but this has not been confirmed.
How do I mitigate the issue?
There are 3 options.
- vSet up an auto logon after a restart. If you do not wish a user to be logged in, you may also schedule an auto logoff a short time later. This can be scripted.
- Manually log into each machine after restart.
- Use Windows 10. If using Windows 11, do not take the update to 22H2.
When will this be resolved?
We are working diligently with a Microsoft engineer to determine the root cause of this issue. Once the root cause is known additional updates will be provided regarding an ETA.