User-Based Server Application API "client_invalid" error
One of our support specialists is running into some obstacles trying to create a User-Based Server Application API access token for Panopto following instructions here: https://support.panopto.com/s/article/oauth2-for-services#hTargetInstance1. Connecting to the server, he gets the error response of "client_invalid". He's using a service account, with its credentials password. This account was added to the the admin group for Panopto.
He believes this error may be because we use SSO for Panopto sign-in and their system would have no record of a password for this account?
I recommended they use the "Client Secret" for Password Credentials in the instructions below, but he tried the methods for both internal and external users. They each return the “invalid_client” error in the response. For the external user: he specified the user name as <service account> and also tried <service account>@temple.edu<mailto:<service account>@temple.edu>; and set the authentication code as the password associated with that account’s TU credentials, combined with our SAML identity provider’s id (from the admin settings section), and encoded as directed in the instructions. https://support.panopto.com/s/article/How-to-use-Postman-with-the-Panopto-REST-API
Any suggestions on what to do next would be greatly appreciated! Thanks