Notification of issue affecting recording with Panopto for Mac

Bill Wolf

Hello - We want to let you know about an issue affecting recording with Panopto for Mac.

What is the issue?

An alert is presented when Panopto for Mac detects completely silent audio to warn the user that their recording may be at risk. When the alert is acknowledged in this scenario, the recording is stopped without warning.

Which versions of Panopto are affected?

This affects all supported versions of Panopto for Mac.

How do I tell if this affects me?

This will affect anyone who uses Panopto for Mac with a fully muted audio signal. Fully muted audio signals typically only occur with microphone mute functions and third-party software that is used to detect and eliminate background noise.

How do I mitigate the issue?

• Do not acknowledge silent audio alerts
• Do not use hardware or software that completely mutes audio

When will this be resolved?

We expect to resolve this issue in the next Panopto for Mac update, which is currently planned to be released by January 8th, 2024.

For any questions, please contact Panopto Support online at support.panopto.com.

Bill Wolf

This incident has been resolved with our latest Panopto for Mac release.

For any questions, please contact Panopto Support online at support.panopto.com.

Jim Golden

The updated Panopto for Mac client is in the final stages of development and will be released by January 19, 2024. We sincerely apologize for this delay.