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Panopto Search API is not returning folder results when using an access token

Venkat Sri Rama Krishna BethapudiVenkat Sri Rama Krishna Bethapudi Tyro
edited April 18 in API

Hello,

My organization uses Single Sign-On (SSO) to access Panopto for internal users, and my user account is assigned the "Viewer" role. I created an API client with the type "User Based Server Application" and was able to successfully generate an access token using the Grant Type as password, Client ID, Client Secret, Username, Password (Combination of User Key and Application Key).

However, when I use this access token to search for folders using the following Panopto API, I don’t receive any results. This is despite the fact that I can view and access the folders and their contents through the Panopto web interface. Could you help me understand what might be causing this issue?

Example/Sample Search API Call

https://XXX.hosted.panopto.com/Panopto/api/v1/folders/search?searchQuery=Policies%20and%20Procedures&pageNumber=1

Thanks & Regards…

Krishna

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Answers

  • Aishwarya HarpaleAishwarya Harpale Tyro

    Hello,

    Since you are successfully able to generate an access token, could you share the exact result you are getting? Is it an authentication error or an empty result set?
    Although here might is one thing you can try: Page number starts at 0. You may set that in your search query, refine it and retry.

    Please let us know.

    Regards,
    Aishwarya

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