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Notification of an issue affecting archived content restoration

Jaylen TruongJaylen Truong Panopto Employee
in Bug Reports

Who is impacted/who has the potential to be impacted?
This issue potentially affects any user attempting to restore archived content. At present, these extended delays are impacting a subset of restoration requests.


What is the impact/potential impact?
Affected restoration requests are taking longer than our standard 72-hour window to complete. Please be assured that the restoration processes are still functioning and completing successfully; however, the time required to finish processing is currently extended.


How do I mitigate the issue?
There are no actions or workarounds on your end, as the system is continuing to process the requests automatically. We understand this delay may impact your workflows, and we recommend planning for extended processing times when initiating new restoration requests.


When will this be fixed?
Our engineering team has been engaged and is actively working to identify the cause and restore normal processing speeds as a matter of priority. We sincerely appreciate your patience and understanding, and we will provide further updates as more information becomes available.

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