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Login issue for some Internet Explorer and Edge users

Josha ChandeJosha Chande Panopto Employee
in Bug Reports

 There is an issue that prevents some users from logging in directly to Panopto when using Internet Explorer and Edge (non-Chromium).

What is the impact of this issue?

Customers who have the setting "Bounce page blocks iFrames" set to true in their identity provider are unable to login directly to Panopto in Internet Explorer and Edge (non-Chromium).

How do I work around this issue?

Option 1) Use a different browser if possible.

Option 2) Set "Bounce page blocks iFrames" to false in the relevant identity provider. Note: This can cause embedded content playback failures.

Option 3) Access Panopto via LMS integration (Folder and Session embeds) as appropriate.

When will this issue be resolved?

We are working to resolve this issue as soon as possible and will comment on this post when more information is available.

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Comments

  • Options
    Meghal PatelMeghal Patel Panopto Employee
    edited July 2020

    This issue has now been resolved. We will be posting more information on a root-cause analysis soon.

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