[HELP] Panopto_upload user profile on mac

Chee Wei Soh

Hello.

Pardon for this post. I do not know if this is an appropriate post to be posted here, but I am left with no options.

I am using a macbook. I was required to use panopto to view a recorded lesson for my school. I can watch it online on a webpage. However, due to a lag, i thought that i had to download the panopto app to view it better. Hence, I downloaded the panopto package and tried to install it. However, upon seeing the permissions it needed, I declined and closed the installer without installing the application.

Just now, i was looking at the users section at the top of the screen (beside the notifications and spotlight) and i saw an additional profile "panopto_upload". I have clearly not installed the application but that profile appeared out of nowhere. A simple finder search on the term "panopto" revealed no other search results. A simple look at the applications folder revealed no panopto application as well.

Thus, I am wondering how did that profile make it to my computer and how can i remove it. Thank you.

Graham Robinson

Hi Chee,

Panopto have made the Panopto Upload (Service) user for places like Universities where we like to upload Panopto videos in the evening or after the tutor has logged out. This user means you don't have to wait for a 5 hour video to upload before you can leave the computer.

If you've uninstalled Panopto you should be able to remove it safely with these instructions https://support.apple.com/en-nz/guide/mac-help/mchlp1557/10.15/mac/10.15

Graham