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How to play videos on IOS 13?

edited August 2020 in Integrations

n our academy we have Panopto integrated into our virtual classroom and everything is going very well, but some students have problems when playing the videos from Apple devices, especially iphone and ipad, could someone help me solve it, any ideas?

I leave screenshots that the students have sent me

this is google chrome on ios

this video shows safari on ios

In none of the safari or chrome browsers the panopto videos can be played, does anyone have a solution?

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