Discussion re custom roles for ITIL tiered support
Hi All, I was just wondering if anyone had explored the Beta custom roles for ITIL tiered support?
A hidden viewer for Tier 1 would be obvious I guess (hidden so they don't receive email notices of new sessions when that folder setting is used). What about for Tier 2? Something with more power than just viewer permissions, but without being able to break the whole installation?
(My context is higher education, if that's a consideration.)