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Ensuring the app accurately reflects the user's authentication status

Currently, if a user was logged in, but that session/token is invalidated for some reason, the application doesn't currently highlight that state to the user. It would provide a much better experience if the app both updated to show the actual current state (don't show their username, flag that you are recording offline, etc.), as well as provide a UI that will guide the user to getting logged in again.

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Comments

  • Eric LiknessEric Likness Crackerjack

    Agree 100%. I cannot tell you how many times that I as a local admin user will open an adjacent tab (in ANY/all browsers) login to Blackboard and suddenly that session/token TAKES over as the AuthN/AuthZ user for my session in the original tab where I was logged into Panopto.com!!!

    This happens constantly especially when I'm scheduling recordings and doing assistance with Blackboard Support. I jump back to Panopto.com and I'm no longer admin. I have go all the way up to the right corner of the tab, click on my user avatar and see that I am now the Blackboard Admin under the Panopto.com context/session.

  • When I saw this on my own windows PC I assumed it was a fluke. I am very sorry that we've deployed this to SCCM. This is huge fail; I hope they can fix it before things ramp up for Fall semester.

  • @Elizabeth Fellendorf From what I was told, the only near term solution is either to have users log out/back in or run a script to delete some stuff in the user profile. For the latter, my understanding is that they are working on something, but it's not ready yet. My ticket number is 00977785 in case it is helpful. For the former, we've got this guidance out for our campus and it's been super helpful: https://teach.its.uiowa.edu/uicapture-faq#accordion-item-4636-10

  • Personally, I would consider rolling back the update if possible. Also depending on how often you clear user profiles in classrooms, it may or may not be a huge thing for Fall. For us, it would've been major so I am waiting to deploy.

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