Best Of
Re: Ability to use secondary audio tracks in the editor
Hi, just pinging on this feature as we're now doing separate audio tracks on secondary video feeds as a backup. So right now my wide shot has ceiling mics only. I'd like to be able to actually switch to that track for audio when the lavalier fails on the primary track.
Any chance of that capability ever happening?
Re: What is the impact of the Panopto Custom Caption Dictionary?
For those who may have, or are, experiencing this issue, it's likely because you're viewing previously created captions. The new dictionary will not overwrite all existing captions on your videos, only new videos created. Additionally, the dictionary is applied per caption service. For example, if you apply the dictionary to the Automatic Machine Captions (ASR) provider, only videos with those captions enabled will use your updated dictionary.
Some other considerations:
- If you add, delete, or change any of the columns in the file, the dictionary will fail to work.
- If any symbols are added, the file will not process correctly.
- If you've added a dictionary entry that's using the same base word as another entry, the dictionary will prioritize the earliest entry in the file.
For example, if the first row is "en | yinz | You unz | Yuhnz", and then in a later row you add "en | yinz | You is | yuh iss", the "You unz" row will be applied. - There is a limit of 1,000 words and a file size of 5KB.
If none of that applies to your situation, create a Support ticket so we can do a deeper investigation.
Re: Adhoc Recordings - Panopto-Q-SYS-Epiphan-API
Hi Paul,
To achieve this you would need to use combination of SOAP and REST API.
- Start recording: use SOAP
RemoteRecorderManagement.ScheduleRecording(...)(/PublicAPI/4.2/RemoteRecorderManagement.svcor/4.6/...) withstart=nowand a safe futureend. - Stop/End recording: use SOAP
RemoteRecorderManagement.UpdateRecordingTime(...)and setend=UtcNow(orUtcNow+15sbuffer) to finalize cleanly. - Pause recording (optional): use REST
/PublicAPI/4.1/Pause?sessionId=...to pause and/PublicAPI/4.1/PauseDuration?...to resume; validate this in your environment since it is Crestron-oriented. - Recording active indicator: poll SOAP
ListRecorders/GetRemoteRecordersByIdand treat recorderState=Recordingas active.
I hope this helps.
Thanks,
Adis
Re: Multifactor Authentication
Panopto’s inability or unwillingness to offer this option is difficult to justify. Multi-factor authentication is a basic security control at this point and relatively straightforward to implement.
I understand that implementing and supporting MFA can introduce additional operational and support costs. If that is the concern, one option would be to limit it to a small number of accounts per institution, for example five accounts, to keep the support burden manageable.
The accounts we are asking to secure are administrative accounts, which makes this even more important. These accounts have elevated privileges and represent a much higher risk if compromised, so they should have stronger protections than standard user accounts.
I have to assume the internal accounts Panopto staff use for administrative and support access require MFA.
Re: Multifactor Authentication
I know that this has been marked as "Will not pursue" but our institution is mandating that all privileged accounts with elevated access to the enterprise must have MFA on them.
Our two options are to either work with vendors to get MFA in front of local accounts, or we will need to delete those local accounts.
I know this is a requirement (or at least a preference) for other customers, so I'd like to see Panopto reopen this topic if possible.
Service Update 2026-03-04
This update will be applied from March 4th through March 5th.
Accessibility Reports
Admins and Department Admins can now create a system-level report to see which videos have captions, audio descriptions, and/or translations, and how many Caption Credits have been allocated to each video. Creators also have access to folder-level reports that include all of the aforementioned information. To find these new reports:
- Folder Level: Navigate to the Stats page for that folder. At the bottom of the page, there is a new link called "Accessibility Report". Clicking this will generate a report specific to that folder.
- Site Level: Navigate to your Usage Reports (System > Usage). In the New Report menu, select the "Accessibility Report" option from the drop-down menu.
This feature will be released after March 8th.
New Languages
Both Hebrew and Vietnamese have both been added as available languages for your Panopto site. These languages can be enabled at a folder or site level:
- Folder Level: In the Folder's settings menu, on the Settings tab, change the Content Language to your desired language.
- Site Level: Contact the Panopto Support Team to change your site's default language.
These languages will be available for ASR captions, and searching will yield results from both ASR captions and on-screen text (OCR).
Any existing captions can also be translated into either of these languages, just like any other translation service.
Our support article for using multiple languages for captions can be reviewed here.
Product Improvements
Panopto Core
Added Microsoft Teams chat synchronization to the Panopto platform, matching the popular functionality currently available for our Zoom integration.
Fixed the logic for how student scores are retrieved and reported to ensure that grades are always accurate. Previously, the system relied on the lineItems endpoint, which could occasionally lead to "impossible" scores (e.g., a student receiving 100 points out of a possible 10). To eliminate these discrepancies, we have transitioned our reporting logic to a more robust data source.
Fixed an issue where the system was incorrectly attempting to generate separate folders instead of establishing the intended data mappings. This fix ensures that context provisioning and mappings are handled correctly within the tool.
Fixed an issue in the Video Editor that prevented users from successfully copying or saving a session after using the Undo (CTRL + Z) command on newly added streams.
Fixed a synchronization issue within the Video Editor that occurred when using the Undo (CTRL + Z) command, ensuring your editing session remains stable and accurate. Previously, reverting an action could cause a mismatch where streams were removed from the Streams tab but erroneously remained on the Timeline. This inconsistency triggered a "404 Not Found" error and a message stating, "Another user started editing this session while you were away."
Panopto Mobile
Fixed a navigation "deadlock" in the mobile app that occurred when iOS users accessed playlists with no content.
Re: Service Update 2026-03-04
Due to unexpected complications, this release is delayed to next week, March 10th - March 11th.
We apologize for any confusion or inconvenience.
Re: Adding caption files for two sequential streams in the same recording
Honestly, I would probably just scrap the captions coming from Teams and request new ASR captions from Panopto.
Ideally, you'd have the two sessions with the aligned captions then use the Panopto "Merge" function to combine the streams into one session which should preserve the alignment of the captions on each stream.
Re: Bottom padding when "Responsive embed" selected
Hi Brianna,
Thank you for your response! Please add my organization (Southeast Technical College) to that feature request.
Re: Closed Captions Analytics
I see that this request was marked as completed, but as far as I'm aware, there haven't been any releases that include Closed Captioning usage metrics (or really any metrics about closed captioning at all).
Did I miss something from a release, or is this incoming?