UPDATE: A clarification to the previous post. A server-side update was implemented to address the Panopto for Windows upload problem, preventing it from occurring in the future. However, any current recorders still exhibiting this behavior may need to follow the steps below in order to resolve it and enable successful login attempts going forward. We apologize for any confusion in the previous post and encourage you to reach out to the support team if you still need assistance with this issue.

Sign out of Panopto for Windows

Clear the cache and cookies for the machine's default browser.

Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies

Note:

If performing this on managed machines on behalf of an institution you can remove every user's user.config file in the AppData location to force users to re-authenticate. This is located here:

C:\Users\[Username]\AppData\Local\Panopto,_Inc\Recorder.exe_[*]\[VersionNumber]\user.config