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Student is trying to watch a link via Panopto on Canvas
Katie Harrill
Tyro
MacBook Pro 13, MacOS.
From Student- "It says that my browser is not accepting cookies, however, I checked the safari settings and my laptop does accept cookies and the program is still not working."
Are there known issues we need to know with safari?
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Best Answer
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Adam Nemeroff
Crackerjack
I ran into this too. Check the setting for enable Cross Site Tracking: https://services.dartmouth.edu/TDClient/1806/Portal/KB/ArticleDet?ID=123745
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@Adam Nemeroff How did you ever find that?!
Thank you! I moved this information onto the student. We shall see if this helps.
So -- funny enough we ran into this same issue when we previously had Kaltura as one of our primary video tools. I also encounter it a lot personally since I use a fairly locked down privacy-oriented browser.
It's never fun learning how web tracking and surveillance capitalism actually works. I'm sure Panopto has good reasons for doing it this way but much of this ties back to targeted advertising on the web today.
Glad we were able to find the fix!
@Katie Harrill I'm glad Adam was able to help you out with the solution! I just wanted to add that Panopto does have documentation available for how to enable third party cookies (cross site tracking) in all of our supported browsers: https://support.panopto.com/s/article/How-to-Enable-Third-Party-Cookies-in-Supported-Browsers
In case you need something to link to for your users!