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Panopto Recorder

We have had around three hundred people successfully download and record using the recorder.

Today, however, I have had a complaint about the recorder affect the performance of the software being recorded. I watched the recording and sure enough, just going from one page to another was taking 2/3 minutes.

I also found out that due to their IT policy, their IT department had to instal the recorder.

No one contacted me and I should think their is a different procedure due to firewalls etc, so my question is: Is there any documentation that covers such an occassion that I can download? This is bound to happen again.

I know Capture will help in future, but working in the financial sector, that too might be blocked.

Thanks

Andy

Answers

  • Cait McCabeCait McCabe Administrator

    Hi Andy,

    This is an issue for our Support team to investigate. I see that you reached out to our Support team regarding this already, so please keep an eye out for correspondence from our team.

    If you have any additional questions, please feel free to ask - we're happy to help!

    Best wishes,

    Cait

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