Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

Panopto Recorder

We have had around three hundred people successfully download and record using the recorder.

Today, however, I have had a complaint about the recorder affect the performance of the software being recorded. I watched the recording and sure enough, just going from one page to another was taking 2/3 minutes.

I also found out that due to their IT policy, their IT department had to instal the recorder.

No one contacted me and I should think their is a different procedure due to firewalls etc, so my question is: Is there any documentation that covers such an occassion that I can download? This is bound to happen again.

I know Capture will help in future, but working in the financial sector, that too might be blocked.




  • Options

    Hi Andy,

    This is an issue for our Support team to investigate. I see that you reached out to our Support team regarding this already, so please keep an eye out for correspondence from our team.

    If you have any additional questions, please feel free to ask - we're happy to help!

    Best wishes,


Sign In or Register to comment.