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Partial Service Disruptions for Blackboard Customers using Chrome 91
Justin Lubbert
Administrator
in Bug Reports
Panopto observes that this issue no longer occurs after a minor Chrome update (unannounced by Google). Panopto continues to work with Blackboard to prepare for a time when Chrome reapplies the same cookie handling change that caused this issue. We will post additional information in this forum as we go.
Learn how to subscribe to this post here: https://community.panopto.com/discussion/597/subscribing-to-forum-categories
Previously posted workaround:
1. On your Panopto site, click on "System" > "Identity Providers"
2. Find your Blackboard Identity Provider and click "Edit" at the bottom
3. Select the "Bounce page Blocks iframes" checkbox
4. Hit "Save"; Repeat as necessary for additional Blackboard Identity Providers
1
Answers
Panopto confirmed that Chrome reverted the new behavior which caused this issue by version 91.0.4472.101.
Its release notification is here: https://chromereleases.googleblog.com/2021/06/stable-channel-update-for-desktop.html
And the bug fixed by this release is here:
https://bugs.chromium.org/p/chromium/issues/detail?id=1215167
Note that the Chrome team reverted this on a temporary basis because they think this is the desired behavior. They still plan to re-enable this in the undetermined future. Panopto continues to work with Blackboard to find a solution that may work even if Chrome team reenables this feature without any adjustment.