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Supported Versions Policy (2021-08-31)

Caitlin McCabeCaitlin McCabe Administrator
edited September 2021 in Release Notes

Panopto's Supported Versions Policy has been updated.

It is listed below and can also be reviewed at Learn About the Supported Versions Policy: https://support.panopto.com/s/article/Supported-Versions-Policy


Panopto's supported versions policy applies to all recorder clients (Panopto for Windows, Panopto for Mac, remote recorders) and any on-premises installation. The trailing timelines start when on-premise builds are made available to customers. On-premise builds will be available in the last week of April and the last week of October. 

Support Details 

  • Panopto will provide full support for all versions in the trailing 24 months. This includes:
    • Complete documentation on Panopto Support. 
    • Product defect tickets are pursued to a resolution if there is an unmitigated and severe application workflow issue.
    • If a product defect is fixed in a more recent version of Panopto, the path to resolution is to upgrade to that version.
  • Panopto will not provide support for any versions older than 24 months. This means: 
    • No further documentation will be added for that version on Panopto Support
    • Tickets will not be pursued, other than upgrading to a more recent version. 
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