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Supported Versions Policy (2021-08-31)

Cait McCabeCait McCabe Administrator
edited September 1 in Release Notes

Panopto's Supported Versions Policy has been updated.

It is listed below and can also be reviewed at Learn About the Supported Versions Policy: https://support.panopto.com/s/article/Supported-Versions-Policy

Overview

Panopto's supported versions policy applies to all recorder clients (Panopto for Windows, Panopto for Mac, remote recorders) and any on-premises installation. The trailing timelines start when on-premise builds are made available to customers. On-premise builds will be available in the last week of April and the last week of October. 

Support Details 

  • Panopto will provide full support for all versions in the trailing 24 months. This includes:
    • Complete documentation on Panopto Support. 
    • Product defect tickets are pursued to a resolution if there is an unmitigated and severe application workflow issue.
    • If a product defect is fixed in a more recent version of Panopto, the path to resolution is to upgrade to that version.
  • Panopto will not provide support for any versions older than 24 months. This means: 
    • No further documentation will be added for that version on Panopto Support
    • Tickets will not be pursued, other than upgrading to a more recent version. 
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