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Panopto Capture Doesn't See PowerPoint on a Mac

I'm working with a professor who wants to record lecture captures. She's using an updated Mac and Chrome. This is her process:

  • Open PowerPoint in Slide Presenter mode
  • Open Panopto and click Create
  • Select Panopto Capture
  • Choose Camera, Choose Audio
  • Choose Windows and Apps

When the window opens, she can see a place for PowerPoint, neither her slide show nor the editing window of PowerPoint is visible (greyed out). She can hit the record button but no slides are recorded in her Panopto capture.

Please help!



  • Options
    Caitlin McCabeCaitlin McCabe Administrator

    Hi @Michael Wilder,

    This sounds like an issue our Support team should investigate.  I went to open a Support ticket on your behalf, but see that you've already opened a ticket. If you have any additional questions, though, please feel free to ask - we're always happy to help!

    Best wishes,


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