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I recorded two sessions yesterday but they are sill marked as "processing" - what is wrong?

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    Caitlin McCabeCaitlin McCabe Administrator
    Answer ✓

    Hi @Alex Schmidt,

    Are you still experiencing this issue? If so, I'm happy to submit a Support ticket on your behalf so that our Support team can investigate. If you want me to submit a Support ticket, please DM me with the session links so that I can share them with the Support team.

    If you have additional questions, please feel free to ask - we're always happy to help!

    Best wishes,


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