Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

Student user: error message about "We’re currently experiencing technical difficulties"


We/Panopto administrators have attempted to troubleshoot a technical difficulty that a student is having within a Canvas course. The student received an error message that reads, "We’re currently experiencing technical difficulties" (a screenshot attached). We have explored multiple avenues to work around this problem, including adding the student to the Panopto class folder and granting them view permission. However, despite our efforts, the error message persists and only affects this particular student.

We want to hear any other ideas you have that could help us figure out what is causing this issue. Any thoughts or input would be appreciated. 

Thank you,



  • Options
    Caitlin McCabeCaitlin McCabe Administrator

    Hi @Grace Seo,

    It looks like you tried to submit a Support ticket, but there may have been some issues. To confirm, this is something that our Support team should investigate. As such, I've opened a ticket on your behalf and will notify your local Panopto administrator, who is assigned to the ticket, to make them aware of this.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,


  • Options

    Thank you Caitlin! We've resubmitted the ticket as well.

Sign In or Register to comment.