Winding down basic and pro plans - questions.

Flavia Restitutti

Hi,

I am a subscriber of the pro plan and I was surprised and saddened to hear that those plans will be discontinued. Moreover, the communication from Panopto has been also subpar. The reason I am coming to this forum is simply because all the channels to communicate directly with Panopto are not available anymore. The support channel does not offer anymore the possibility to open a ticket, or send an email if needed.

If I understand correctly, there will be no automatic upgrade. Our accounts are going to simply terminated. Is that so? The letter gives us the opportunity to upgrade to enterprise plan, but at the same time it hints that plan is directed to companies and not individual persons.

I got to know about Panopto in my previous institution, and I really liked the platform. Liked so much that I decide to go on the pro plan by myself as my current work place has no interest in using your services. However, I still do as there are discussions via Zoom that we record and I use Panopto for storage and to edit. (similarly, some of my lectures I record and use Panopto for storage and editing prior releasing for the students).

So, in essence: I basically should say goodbye to Panopto? There is 0 info on prices or anything else if an individual subscriber continues to use Panopto after end of August.

Thank you

Charles Barbour

So they're discontinuing Panopto Pro but not offering a migration path for users?

Odd that this page is still up: https://support.panopto.com/s/topic/0TO1O000004XO7UWAW/getting-started-with-panopto-basic-and-pro

Caitlin McCabe

Hi @Flavia Restitutti,

That is correct - Panopto Basic and Pro plans are no longer offered to new users; however, for current users, the service will no longer be available after August 24 and thus, current users will need to download their videos before that date. To learn how to download your videos, please see How to Download a Video as an MP4. 

We have outlined a migration path for users in Learn About the End of Support for Panopto Basic and Pro, which is to Panopto Enterprise; however, as you mention, that's not built for individual users. If your organization is interested in incorporating Panopto Enterprise, they can reach out to us here: Try Panopto Enterprise.

Individual users can still create content with Panopto Express, which is free to use. You can access Panopto Express by navigating to https://www.panopto.com/record/ and learn about it here: Panopto Express.

Panopto Pro users should still be able to access our Support team through the end of August, but if you've found that you are unable to submit a Support ticket, please let me know so that I can submit a ticket on your behalf to fix this.

Additionally, current Panopto Pro & Basic users will be able to use the product as they would normally until August 24, which is why our documentation, such as Getting Started with Panopto Basic and Pro, is still available.

If you have any additional questions, please feel free to ask - we're always happy to answer them!

Best wishes,

Cait