Notification of issue affecting Panopto for Mac video uploads
Hello - We want to let you know about an issue with uploading videos containing Keynote presentations with Panopto for Mac.
What is the issue?
Panopto for Mac videos created with the latest version of Keynote (13.x) will fail to upload if the Record Keynote option is selected during the recording.
The recording status in Panopto for Mac will relay the following error:
“Keynote slide files missing. Retrying upload will fix this.”
It should be noted that the root cause of the failure to upload can be attributed to the unrecoverable loss of slide metadata.
Which versions of Panopto are affected?
All supported versions of Panopto for Mac are affected.
How do I tell if this affects me?
This affects all Panopto for Mac users that have upgraded to the latest Keynote.
How do I mitigate the issue?
- Avoid upgrading to Keynote 13.x.
- If Panopto for Mac is your preferred recording client, select the option to record your screen as a secondary source, and do not use the option to Record Keynote.
- Mac users may also use Panopto Capture with a supported browser.
When will this be resolved?
We will provide a status update on this issue by 7/21.
For any questions or assistance with recovering impacted content, please contact Panopto Support online at support.panopto.com.