Welcome to the Panopto Community

Please note: All new registrants to the Panopto Community Forum must be approved by a forum moderator or admin. As such, if you navigate to a feature that is members-only, you may receive an error page if your registration has not yet been approved. We apologize for any inconvenience and are approving new members as quickly as possible.

Thumbnail not updating

Naomi MifsudNaomi Mifsud Tyro
in General Q&A

Hi,

I'm not sure whether this is a bug. One of our users is trying to update the thumbnail of their videos following the instructions available at:

https://support.panopto.com/s/article/Change-the-Preview-Image#:~:text=In%20the%20Panopto%20editor%2C%20on,the%20following%20three%20options%20(Fig.

The 'Edit' view shows that the thumbnail was updated successfully:

Untitled Image

However, after 'Applying' the changes, the thumbnails within the Panopto folder are not being updated:

Untitled Image

Can anyone advise please?

Thanks.

Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi @Naomi Mifsud,

    This looks like something our Support team should investigate. To expedite and make things easier for you, I will open a Support ticket on your behalf. Please keep an eye out for correspondence from our team.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

Sign In or Register to comment.