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Thumbnail not updating

Naomi MifsudNaomi Mifsud Tyro
in General Q&A

Hi,

I'm not sure whether this is a bug. One of our users is trying to update the thumbnail of their videos following the instructions available at:

https://support.panopto.com/s/article/Change-the-Preview-Image#:~:text=In%20the%20Panopto%20editor%2C%20on,the%20following%20three%20options%20(Fig.

The 'Edit' view shows that the thumbnail was updated successfully:

Untitled Image

However, after 'Applying' the changes, the thumbnails within the Panopto folder are not being updated:

Untitled Image

Can anyone advise please?

Thanks.

Answers

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    Caitlin McCabeCaitlin McCabe Administrator

    Hi @Naomi Mifsud,

    This looks like something our Support team should investigate. To expedite and make things easier for you, I will open a Support ticket on your behalf. Please keep an eye out for correspondence from our team.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,

    Cait

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