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When Create User at Panopto using SOAP API error.

When create users at Panopto from Azure User Information using Panopto Soap API, then following error occurs when calling the SyncExternalUser Method.

- Reference: https://support.panopto.com/resource/APIDocumentation/Help/html/82b5a96e-b4d5-acf2-6e07-105d9ab4a945.htm

- Error Message: This method may only be called by external users who provide an auth code

It seems that Panopto needs an example that can be used to check and refer to problematic parts of the content.

How can I figure it out?



  • Options
    Kevin BaumKevin Baum Panopto Employee

    Hi Iljoon,

    For the UserManagement.SyncExternalUser endpoint, you need to use an external user through one of your SSO providers for authentication to the endpoint, rather than using an internal Panopto user with a direct user name and password.

    You can use an external SSO user with the SOAP API by using the combination of the Identity Provider instance name from the Identity Provider Settings page in Panopto, and the external user name separated by a slash for the UserKey field, and leaving the password field empty. You will also need to fill in the AuthCode field, using a hash of the User Key, Panopto site domain, and the Application ID from the Identity Provider Settings page in Panopto. Please see the AuthCode field in the AuthenticationInfo Class documentation for more information on exactly how to construct the AuthCode to send to the API.

    I hope this helps. Please let me know if you have any other questions.



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