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I can no longer download videos from Panopto express

Carlotta GhigiCarlotta Ghigi Tyro
in Use Cases

Until a couple of weeks ago I could record videos on panopt express and download directly to my machine by clicking on the download icon. Now instead of downloading, it refreshes the window and starts playing the video. After a while the video becomes available to download via the three dot menu in the bottom right corner, however the download fails and there is no way to download the video as the other options like "send to panopto" are no longer available in this refreshed window, so the video is lost.

I have seen a post about a similar issue in 2020, but no solution was found. It appears to be a bug in the result of the download action.

Best Answer

  • Caitlin McCabeCaitlin McCabe Administrator
    Answer ✓

    Hi @Carlotta Ghigi,

    To confirm, we are aware of a bug that prevents Panopto Express users from downloading their videos. Until then, videos filmed using Panopto Express can be exported to Panopto Enterprise, YouTube, or Google Classroom. 

    If you have any additional questions, please let us know - we're always happy to help!

    Best wishes,

    Cait

Answers

  • Carlotta GhigiCarlotta Ghigi Tyro

    Thank you. I thought I was going mad!

    Also good to know you are working on going back to previous way of working.

    Will go through Panopto in the meantime. I am just confused about which folder videos are going to... they seem to have taken to one folder in particular and I cannot redirect them.

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