Remote Recorder randomly disconnecting
I have a ticket going with Panopto but thought I would post in here too:
I have 4 PC's running Windows 10 that I am currently updating the remote recorder software on from 188.8.131.52 to 184.108.40.206. I have updated 3 of the 4 machines so far. Two of the machines have seemingly at random become disconnected at least once from our Panopto site. I've had to go in and basically re-install the remote recorder software that was still on the machine.
On the machines that became disconnected, I have noticed that when I look under task manager, the Panopto Remote Recorder Service wasn't listed in services, but the Panopto Upload Service was listed and running.
All 3 machines also have Panopto for Windows installed on them, version 12.0.3.00004.
Has anyone else experienced this and found a solution? Is there a different way to install the remote recorder I'm unaware of or something different that needs to be configured on my recording PC's?
Kevin Hartman, University at Buffalo