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Notification of an issue affecting Panopto Embed Player when 3rd Party Cookies are disabled.

Josha ChandeJosha Chande Panopto Employee
edited January 9 in Bug Reports

Hello - We want to let you know about an issue affecting the Panopto Embed Player when 3rd Party Cookies are disabled.



What is the issue?

When attempting to load a video embedded using the iFrame code users will see the following error message:

Kb_RFkPxpeoUnJWnUxgJn3etdlnVc-yoBKqbVCXh7-zpI_5SaPPlDS08XIXAmzqh7IZCAm_BhhbmkQy_IFAsWfvp3RlOaGtk1y5oQOUUFYMPzAX8hAejlHlQ9WYmoF75P6VAP_GzG_BdNix54yJKz8g


The video itself is not deleted and the error message is erroneous.

Embeds made using the LMS LTI-based workflows are unaffected (i.e Canvas, Brightspace, Blackboard, Moodle)



Which versions of Panopto are affected?

All Panopto Cloud versions are affected



How do I tell if this affects me?

All Panopto Cloud customers whose users have 3rd Party Cookies disabled in their browser



How do I mitigate the issue?

Enable 3rd Party Cookies in your browser. Instructions for all supported browsers can be found here: https://support.panopto.com/s/article/How-to-Enable-Third-Party-Cookies-in-Supported-Browsers



When will this be resolved?

Our team is working on a fix to release as soon as possible.

For any questions, please contact Panopto Support online at support.panopto.com.

Best Answer

  • Josha ChandeJosha Chande Panopto Employee
    Answer ✓

    This issue has been resolved in all Panopto Cloud environments.

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