Notification of issue affecting podcast downloads
Bill Wolf
Panopto Employee
Hello - We want to let you know about an issue affecting podcast downloads from the Panopto viewer.
What is the issue?
Podcast downloads from the interactive or embedded players can fail with a 403 error if the video is a reference copy and the user does not have access to the original video.
Which versions of Panopto are affected?
This affects all Panopto Cloud customers and Panopto On-premises customers on version 13.
How do I tell if this affects me?
Podcast downloads will fail under the specified scenario.
How do I mitigate the issue?
Users with creator access and higher can download the podcast from the video’s Settings> Output tab.
When will this be resolved?
We tentatively plan to have this resolved in all Panopto Cloud environments by March 8th.
We are working on a solution for on-premises customers and will provide another update by April 12th.
For any questions, please contact Panopto Support online at support.panopto.com.
Answers
This has been resolved in all Panopto Cloud environments.
We are working on a solution for on-premises customers and will provide another update by April 12th.
For any questions, please contact Panopto Support online at support.panopto.com.
Please accept our sincere apology for missing the previously promised update timeline.
The latest update for Panopto on-premises customers is in development and testing for final release. We will provide another update by May 13.
The latest version of Panopto for on-prem customers is now available and includes an update to resolve this issue, which has now been fully resolved.
For any questions, please contact Panopto Support online at support.panopto.com.