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Recording showing in Desktop Recorder but not processing

Hi everyone,

I wonder if anyone can help? Although I expect all may be lost, I need to make sure as it was part of an assessment.

A presentation was recorded using the desktop recorder for Windows, but it appears to have crashed when they went to stop the recording. I can see the 14min recording on the recorder but when I go to upload it, it is stuck in processing (please note I manually clicked for it to upload on Manage Recordings).

The screenshot below is what my colleague can see. The stuck recording is the one going to their "My Folder". It says 14min in the duration column, so that suggests something it there (fingers crossed).

Many thanks,



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    Caitlin McCabeCaitlin McCabe Administrator

    Hi @Hannah Bates,

    This seems like something our Support team should investigate. To make things easier for you and to expedite this process, I will open a Support ticket on your behalf and make your local Panopto admin aware. Please keep an eye out for correspondence regarding this matter.

    If you have any additional questions, please feel free to ask - we're always happy to help!

    Best wishes,

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    Thank you Cait 😊

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