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Statistics Question

Susan DauberSusan Dauber Tyro
in Product Questions

An instructor posted a video in her class, and one student had unusual statistics
1 View and Download

0.01 Minutes Delivered

0.01 Average Minutes Delivered

100 Percent Completed

Can anyone explain?

Here's an edited screenshot of all the statistics.

PanoptoStats.jpg

Answers

  • Jeffrey RiesJeffrey Ries Crackerjack

    Hi Susan…

    A few theories..

    1) the "Completion is an all-time measurement that cannot be date-filtered." If you adjust the dates, does the "Minutes Delivered" change? Maybe this user has watched the entire video prior to the current date filter for the data in your screen shot.

    2) If the video is downloadable and a user downloads the video, does it then consider it 100% Completion?

  • Kevin HartmanKevin Hartman Whiz Kid

    Kind of thinking option 2 from what Jeffrey said. I feel like if a video is downloaded, the percentage is either 100% automatically or doesn't get a number entered in that column at all, can't remember which.

  • Brianna ParkerBrianna Parker Administrator

    Hey Kevin,

    We would actually expect to see a blank percent completed for downloaded videos, as we do not track percent completed for content that is downloaded.

    https://support.panopto.com/s/article/Statistics-at-Site-Folder-Session-level

    Specifically, section 2.5:
    Please note: The Percent Completed section will appear blank if a user downloads the session instead of watching it in the Viewer. 

    I recommend submitting a support ticket so we can investigate this further. Be sure to include a direct link to this video, as well as anything you think may be relevant (such as this video being embedded in a course)

  • Susan DauberSusan Dauber Tyro

    To answer the first question about date filtering, I set the range out for a month before and a month after with no change.

    I will submit a support ticket.

  • Michael EspeyMichael Espey Superstar

    @Brianna Parker I'm confused now. So the Percent Complete column doesn't consider downloads, but Minutes Delivered does? I could see either being "correct", however, it seems to me that these two metrics should be aligned.

  • Brianna ParkerBrianna Parker Administrator

    @Michael Espey What you described is correct. Minutes Delivered and Percent Completed will not always be aligned, as the number of minutes you watch may not actually match how we determine the percent completed.

    To calculate Percent Completed, we split a video into 100 equal segments (so a 600-second video would have 100 segments, each 6 seconds long). A user must watch at least one full second of that segment to be counted as "complete". There can be situations where someone has viewed enough of a segment for it to be "completed" (therefore granting a +1% to completion), but has skipped enough in the video to lose actual delivered minutes. This is more noticeable in very long videos, where the segments are much longer. This is why you may notice that especially long videos may not be as accurate with their Percent Completed metric.

    Additionally, Percent Completed will not count any broadcast views, whereas Minutes Delivered will.

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