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Blackboard and Moodle: Issue with Viewing Embedded Videos (3rd Party Cookies)

Caitlin McCabeCaitlin McCabe Administrator
edited March 2020 in Bug Reports

We are aware of an issue that prevents viewing of embedded Panopto sessions for Blackboard and Moodle LMS’s when using Safari and Chrome browsers if the option to block 3rd party cookies setting had been enabled.

For Chrome, the setting is disabled by default so this issue should only affect a minority of users.

What is the impact of this issue?

If 3rd party cookies are blocked, users are unable to view embedded Panopto videos through Blackboard and Moodle using Safari and Chrome. They receive the following login prompt which fails:

How do I work around this issue?


When will this issue be resolved?

We are working to resolve this issue as soon as possible and will comment on this post when more information is available.

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  • Justin LubbertJustin Lubbert Administrator

    Our development team has pushed a fix to all cloud environments for this issue. Now if 3rd party cookies are blocked, the above login prompt will work as expected.

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