Issue with embedding captions
I have a situation where I had to get captions made, but also needed a presentation split into two. To save time, I send for captions on the complete video, then made copies, one of which I trimmed the beginning, the second, I trimmed the end. This gave me the two videos.
Once I had the captions, I extracted the ASHX file and uploaded it to each of the "split" videos. The captions show up when I go into edit mode. The presentations is tagged as having captions. But when I watch the actual presentation, the captions are not accessible to viewers. Am I missing something? Did I miss a step?