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Issue with watching content via blackboard

Whenever I try to watch content via blackboard, it tells me that 'we havent heard from you in a while' and then proceeds to not load. Help :/

Best Answer

Answers

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi Alfie,

    Thanks for alerting us to this issue! Upon initial review, we think this may be an issue on the Blackboard side, and recommend that you connect with their support team.

    Cait

  • EVen when I try to logon via the panopto website I still cant get in

  • Caitlin McCabeCaitlin McCabe Administrator

    Hi Alfie,

    I'm sorry to hear this. I'm going to go ahead and submit a ticket with our Support team, as well as reach out to your Panopto administrator about this. Please be on the lookout for communication regarding this matter soon.

    In the meantime, I had a Panopto teammate suggest that you try clearing your browser cache to see if that helps. Let me know if that works 😊

    Best wishes,

    Cait

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