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Notification of issue affecting Panopto for Mac 15

Jim GoldenJim Golden Panopto Employee
in Bug Reports

Hello - We want to let you know about an issue affecting Panopto for Mac 15.

What is the issue?

Recordings made using Panopto for Mac version 15 may result in some content not being correctly recorded and/or the audio and video becoming out of sync. 

Which versions of Panopto are affected?

Panopto for Mac 15 is affected

How do I tell if this affects me?

All users of Panopto for Mac 15 are potentially affected by this issue and should take the following mitigation steps.

How do I mitigate the issue?

For Mac users, it is advised to use Panopto Capture until a recorder is released that addresses the issue. Instructions on how to do so can be found here.

When will this be resolved?

The Panopto Engineering team are actively working on a fix to address this issue. While an exact ETA cannot yet be provided Panopto Support will update this post no later than 2025-08-01.

For any questions, please contact Panopto Support online at https://support.panopto.com.

Answers

  • Jim GoldenJim Golden Panopto Employee

    The Panopto Engineering team continues to work toward a solution for the issues affecting Panopto for Mac v15. In the interim, version 14 has been reinstated as the current version. Additionally, Panopto Capture is available for use as an alternative to the desktop application.

    Panopto Support will update this post with additional information no later than 2025-08-15.

  • Jim GoldenJim Golden Panopto Employee

    Please accept our sincere apology for the delay in posting this update.

    The Panopto Engineering team is actively working on code changes to resolve multiple issues with the Panopto for Mac v15 codebase. We do not have an ETA for release at this time, but are working diligently toward a comprehensive solution.

    Panopto Support will update this post with additional information no later than 2025-09-05.

  • Jim GoldenJim Golden Panopto Employee

    The Panopto Engineering team is finalizing code changes to resolve multiple issues with the Panopto for Mac v15 codebase. We do not have an ETA for release at this time, but we are working diligently toward a comprehensive solution.


    Panopto Support will update this post with additional information no later than 2025-09-12.

  • Jim GoldenJim Golden Panopto Employee

    The Panopto Engineering team has completed the necessary code changes, and the update is now in final review. Following this review, we will be performing additional, rigorous testing to ensure that the release meets our quality standards. We are taking extra precautions with this release to ensure a stable and reliable experience for our users.

    Panopto Support will update this post with additional information no later than 2025-09-26.

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