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/PublicAPI/4.6/UsageReporting.svc unable to handle large report files?
Koon Ngee Goh
Tyro
in API
I have an integration that is running daily to download two reports via the SOAP endpoint https://<instance>.panopto.com/Panopto/PublicAPI/4.6/UsageReporting.svc.
The reports are scheduled and have been confirmed to be available before the downloading via the SOAP endpoint is attempted.
Using the same endpoint, the two reports had been downloading fine when the download of the larger report (> 30MB) started failing consistently even when the smaller report (695KB) continues to be downloaded successfully.
Is there a misconfiguration on the server/app that is wrongly imposing a limit?
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Answers
Hi Koon,
It seems the limit is 16MB. I'll work internally to increase this limit so you can download larger reports > 30KM.
Thanks,
Adis
I believe we went through this maybe a year and a half ago, the fix at that time was that Panopto implemented a new REST API endpoint to collect the files from (https://demo.hosted.panopto.com/Panopto/Api/Docs/index.html#/Reports). We pivoted to use that and it's been working reliably for us since.