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Unable to View Panopto Videos via Moodle LMS – “Error Processing Request”
Khamraj Gransam
Tyro
in Moodle
Description:
Students are unable to access Panopto videos embedded in Moodle LMS course pages. When attempting to view the videos, they receive the following error message:
“Error processing request.”
Impact:
- Affects all students enrolled in courses using Panopto videos within Moodle LMS.
- Prevents access to essential course content, potentially disrupting learning activities.
Steps to Reproduce:
- Log in to Moodle LMS as a student.
- Navigate to any course page containing Panopto video links.
- Click on the video link or embedded player.
- Observe the error message: “Error processing request.”
Expected Behavior:
Videos should load and play without error when accessed from Moodle LMS course pages.
Current Behavior:
Videos fail to load and display the error message instead.
Troubleshooting Performed:
- Verified that videos appear in Panopto Completed Recordings after processing and are correctly renamed and assigned to folders.
- Submitted a support ticket to Panopto for further investigation.
- Confirmed issue persists across multiple courses and student accounts.
Attachments:
- Screenshot of the error message (attached).
Priority:
High – impacts multiple courses and student access to required content.
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