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Upload doesn't seem to be using UCS xml file

Thom BrooksThom Brooks
in API

Given a session / upload id, I'd appreciate it if someone could look at the logs on your end to see if there's any obvious reason why this doesn't seem to be working - I think it looks almost exactly like the xml files included with the sample code.

Our hosted instance is chicagotrading.hosted.panopto.com

My most recent session was b83253c5-9f7d-421d-9d67-b3d8014a6b14

Here is the content of one of our ucs.xml files (is there a code formatting tag on this forum?):

<?xml version="1.0" encoding="utf-8"?>

<Session xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://tempuri.org/UniversalCaptureSpecification/v1">

<Title>Profit Sharing and 401k Match 01-28-2019</Title>

<Date>2019-01-28T17:48:57Z</Date>

<Videos>

<Video>

<Start>PT0S</Start>

<File>8d06c6df-08e1-42cf-8351-39e1912a1281.mp4</File>

<Cuts />

<TableOfContents />

<Type>Primary</Type>

<Transcripts />

</Video>

<Video>

<Start>PT0S</Start>

<File>4240cb94-59c8-458f-806a-34a88b20500c.mp4</File>

<Cuts />

<TableOfContents />

<Type>Secondary</Type>

<Transcripts />

</Video>

</Videos>

</Session>

(note: we have tried a version without the empty transcripts / cuts / tableofcontents tags; we weren't sure if these were required.)

This is where we're trying to put the first batch of test uploads:
https://chicagotrading.hosted.panopto.com/Panopto/Pages/Sessions/List.aspx#folderID=%22f9cd6bc5-0a3c-44de-9304-b3d80013a143%22

We see empty files show up in the desired folder - they don't use the title in the ucs.xml file, they're just labeled with today's date and time UTC, and they say 'no content' - if you click 'edit' in the Web UI, they want you to add the first piece of content.

Our main questions at this point are:

  • Does account 'svc-recorder' have UCS upload capability enabled?
  • Are there additional permissions or configuration required for UCS manifest processing? (it is an admin and a creator, and it has creator permissions for the parent folder, which should be inherited)
  • Can you review server-side logs for upload 7e8c8531-09d2-4c37-bf1a-b3d8014695e7 to see why manifest was ignored?

Thank you!

Answers

  • Thom BrooksThom Brooks

    Further tests:

    • Tried a different admin user with their own API key; no change.
    • Tried uploading into a different folder closer to the root level; no change.
  • Adis HrnjicaAdis Hrnjica Whiz Kid

    Hi Thom,

    What are you using to perform the upload?
    I can see the following message in the logs:

    Message: User does not have permission to perform the requested action. UploadId: 7e8c8531-09d2-4c37-bf1a-b3d8014695e7 SessionId: Reason: User not found

    Thanks,

    Adis

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