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Regarding to RemoteRecorderAPI

Tomoko KawaguchiTomoko Kawaguchi Tyro
in API

We are currently developing our own application to register and operate as a remote recorder using Panopto's “RemoteRecorderAPI”.
However, when calling the following endpoint, we consistently receive a 401 Unauthorized response.

PUT /Panopto/api/v1/remoteRecorderAPI/remoteRecorder
(Basic authentication using the Registration Key issued in the admin console)

The API documentation we are referencing is here:
https://fomsrec.jp.panopto.com/Panopto/api/docs/index.html
Although the RemoteRecorderAPI section exists in the documentation,
since the response remains 401, we rechecked the content and found the following note:

"Remote Recorder Device API.
Warning: this endpoint is for Panopto's hardware partners only
and cannot be used without a partner API key."

Based on the above statement,
we believe the RemoteRecorderAPI is a “Panopto hardware partner-exclusive API.”
To use it, in addition to the standard Registration Key,
a “Partner API Key” issued by Panopto and
“permission for the remoteRecorderApi scope” are likely required.

Could you please confirm the following?

  1. Is the “RemoteRecorderAPI (Remote Recorder Device API)” enabled for our tenant?
  2. Is the OAuth2 scope “remoteRecorderApi” authorized for our tenant? (= Has a Partner API Key been issued?)

Answers

  • Adis HrnjicaAdis Hrnjica Whiz Kid

    Hi Tomoko,

    If you are point of contact can you please create a support ticket for this, so we can check all the details needed.

    Thanks,

    Adis

  • Tomoko KawaguchiTomoko Kawaguchi Tyro

    Thank you for your reply.
    We have already submitted a ticket regarding this matter.
    <Case No-01005894>

    After submitting the ticket,
    I received the following advice:
    “For questions about the public API, please post to the Panopto Community Forum's API category (https://community.panopto.com/categories/api) where our development team will review and respond.”
    I'm not sure who to ask...

  • Adis HrnjicaAdis Hrnjica Whiz Kid

    Hi Tomoko,

    Since in this case we need more details, we will get back to you in the support ticket so we can communicate further and get all the details about the issue.

    Thanks,

    Adis

  • Tomoko KawaguchiTomoko Kawaguchi Tyro

    Hi, Adis-san

    Thank you for the reply!

    Should I create a new ticket?
    Or should I use the previous <Case No-01005894> field?

    Also, I want to add users who can post here.
    How do I do that?
    [email protected]

    I think he can explain this issue in more detail.

  • Adis HrnjicaAdis Hrnjica Whiz Kid

    Hi Tomoko,

    They will reopen the ticket and assign to me (no need to open new ticket), then when we start communication you can add that person to cc: of the mail.

    We can also work then to add that person to the forum for future purposes if needed.

    Thanks,
    Adis

  • Tomoko KawaguchiTomoko Kawaguchi Tyro
    edited January 26

    Hi,Adis-san

    Thank you for your reply.
    I have just sent an email to the support team.

    As I did not know Adis-san's email address,
    I sent the email to the support members all.
    Please check it.

    I have also added Tamura-santamura@umezawa -giken.co.jp in cc.

    Thanks,Tomoko

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