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Notification of issue affecting Panopto for Mac 15

Jim GoldenJim Golden Panopto Employee
in Bug Reports

Hello - We want to let you know about a new issue affecting Panopto for Mac 15.

What is the issue?

Users may experience poor recording quality when capturing screens which are completely still (i.e. without any changing content, such as PowerPoint or Keynote presentations). This can result in file corruption, including significant issues with audio/video sync.

Which versions of Panopto are affected?

Panopto for Mac 15 is affected

How do I tell if this affects me?

All users of Panopto for Mac 15 are potentially affected by this issue and should take the following mitigation steps.

How do I mitigate the issue?

For Mac users, if you intend to capture a screen, Panopto Support strongly recommends using the web-based Capture recorder. The Capture recorder works best with Chrome or Firefox.

If you would prefer to use the Panopto for Mac desktop application, ensure there is continuous motion visible on the screen(s) you're capturing.

When will this be resolved?

The Panopto Engineering team are actively working on a fix to address this issue. While an exact ETA cannot yet be provided Panopto Support will update this post no later than 2026-01-30.

For any questions, please contact Panopto Support online at https://support.panopto.com.

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