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How can I capture my mouse cursor when not clicking using the Panopto Capture beta?

Matthew McNairMatthew McNair Tyro
in General Q&A

I am only seeing my mouse cursor when I click. Is there a way to see it at all times if using Panopto Capture and not the desktop app?

Answers

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    Caitlin McCabeCaitlin McCabe Administrator

    Hi Matthew,

    Can you tell us what sources you're trying to capture using Panopto Capture? We expect that the mouse cursor is recorded with secondary screen and application sources. We might need to get Panopto Support involved to troubleshoot as necessary.

    If you can send us a link of the video you made, that would also be helpful.

    Thanks,

    Cait

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    Matthew McNairMatthew McNair Tyro

    Hi Cait,

    Thanks for your response. I was capturing an application window. I am unfortunately unable to send you a link to the video due to my company's policies. It is not a big deal as I just need to keep it in mind while recording. Also, it does not seem to be an issue for my colleagues, so I am thinking it is an issue with my work at home setup.

    Thanks - Matt

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